DELIVERY AND PAYMENT
PAYMENT
What forms of payment do you accept?
We accept PayPal and credit cards with processing service from 2Checkout. In case of payment via direct bank transfer, contact us by e-mail info[at]geometer.pro. All transactions are in USD (United States Dollars). It usually takes 1-3 days to receive money by direct bank transfer and a couple of seconds by PayPal or credit card.
Final order price includes all costs except import taxes and duties, which are usually paid upon receipt of the goods. If you don’t know your country’s import terms, please contact your local customs office for the info.
SHIPPING
How long does it take for a parcel to arrive?
Orders are normally shipped in 1 business day after we receive a full payment.
All orders are shipped from one of our warehouses nearest to destination country. Delivery by regular post usually takes around 14 days.
Express shipping service, such as DHL, UPS, FedEx - usually takes 3-6 days - extra cost for you.
After the order gets shipped, you will receive an email with a tracking number.
What should I do if the shipping address is incorrect?
Contact us immediately when you find a mistake. After shipping the order, we can’t do anything about it.
REFUND AND REPLACEMENT
How can I cancel my order?
Money will be refunded if you cancel your order during first 2 hours after it was made. If the parcel was shipped we can only replace an item if it is proven to have a manufacturing defect.
What to do if the product is malfunctioning?
If device doesn’t work properly — Contact us. We will help you with troubleshooting and will arrange a replacement, if needed. Warranty period is 365 days for all geometer devices.